At Personalized Mirror, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process:
1. Eligibility for Returns
- Items can be returned within 30 days of receipt.
- To be eligible for a return, items must be unused, in original packaging, and in the same condition as received.
2. Return Process
- Contact our customer service team at info@personalizedmirror.com with your order number and reason for return.
- We will provide a return shipping label and instructions.
- Once the item is received and inspected, we will notify you of the approval or rejection of your refund.
3. Refunds
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Original shipping costs are non-refundable.
- If the return is due to our error (e.g., defective or incorrect items), we will cover the return shipping costs.
4. Exchanges
5. Non-Returnable Items
- Certain items are non-returnable, including personalized mirror or items marked as final sale.
6. Late or Missing Refunds
- If you haven’t received a refund after 10 business days, first check your bank account and contact your credit card company. If you still have not received your refund, please contact us at info@personalizedmirror.com
For any questions regarding our return and refund policy, please reach out to our customer service team.
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